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We asked current policy holders to provide of review of their car insurance company - including the good, the bad, and the ugly. Select the logo of the company you're interested in and you'll see reviews for that company.
Car Insurance Review

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Budget Direct is part of the Budget Insurance group of companies. Internationally, the group administers over 2 million policies worldwide.
You could save 100's off your Car Insurance when you switch to Budget Direct
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| Kathleene D, Melbourne |
Pros: price of comprehensive car insurance, lifetime guarantee on repairs, $100 cover for accommodation and transportation + $250 for personal effects.
Cons: None
Rating: 5 out of 5
Budget Direct’s main attraction is the price of their comprehensive car insurance policy. I was previously with AAMI and RACV but was referred to the company as it was known for its cheaper policy prices.
One other benefit that I found enticing was their lifetime guarantee on repairs for as long as you own the car. Also there is a $100 per day cover for both accommodation and transportation. Should you get involved in a car collision, Budget Direct will cover $250 in personal effects.
I was impressed by their friendly costumer services and their ability to extend the due date of my Comprehensive insurance policy ( I paid lump sum). In general I’m happy with the policy and can’t see any disadvantages.
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Mark K, Melbourne
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Pros: Low cost and simple pricing structure
Cons: None thus far
Rating: 4 out of 5
I haven’t really experienced any situations and hence not made a claim
yet. Their operations are simple in nature and I like how the pricing
structure is really simple. I tend to hear that the service is good as
well… though I haven’t dealt with them for long. Overall I think Budget
Direct is a smart operation that is low cost based that passes on the
benefits to the consumer.
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AAMI is a leading car,
home, compulsory third party (CTP) and small business insurer. We deal
directly with our customers and we use innovative business and
marketing strategies to provide them with high quality products and
excellent customer service.
Insurance
benefits such as no fault, no penalty; lifetime repair guarantee;
lifetime rating one/maximum no claim bonus; valet service; progressive
no claim discount on home insurance and the first general insurance customer charter were all introduced by AAMI.
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| Hue T, Melbourne |
Pros: 24 Hours Operator Support telephone line, Friendly telephone customer service, reasonably cheap comprehensive insurance premiums.
Cons: Does not insure some luxury or sports cars for the under 25 and sometimes the under 30s age group.
Overall Rating: 3.5 (out of 5)
I chose AAMI insurance for my comprehensive car insurance because they offered the best premium for my car. The other major insurance
companies were much more expensive than what AMMI offered. AAMI also
offered 24 hours/ 7 days a week operator support in the event of a car accident. This was a huge plus for me as other car insurance companies such as Just Car
does not. I also found that the waiting time when you call for customer support was reasonably shorter than at RACV.
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Andreas S, Melbourne
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Pros: Price (discounts when bundling home and contents insurance also) and decent service over the phone (no claim made as yet though). Simple policies. Rating 1 for life policy.
Cons: Took several attempts to have my ex girlfriend removed from the list of regular drivers after we broke up.
Overall Rating: 4 (out of 5)
I chose AAMI largely on the basis of price and their rating 1 for life policy when I bought a new car in 2000. Also, my old insurance
company (Suncorp) would have charged significantly more at that time. I
compared prices against another insurer last year and AAMI were still
competitive. I also have my CTP, and home and contents insurance
with AAMI which means I get discounts. I've not had to make a claim
against AAMI as yet so I do not know how well they handle claims.
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Elaine L, Melbourne
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Pros: Friendly customer service staff and great rates.
Cons: Not all of their chosen repairers are good.
Overall Rating: 4.5 (out of 5)
We had been with AAMI for the last 7 years. My husband had chosen
AAMI even before we got married. Even when we changed cars, we remained
loyal to AAMI. In the last 7 years, we had two unfortunate minor
accidents of which not our fault. We immediately contacted AAMI
after each accident and the first thing that the customer service staff
always asked is whether we got hurt and need some medical care.
That is very nice to hear from the friendly customer
staff. It shows that they care. Claims are immediately
processed. Every year when we have to renew our insurance, we always look at the rate and the service. There are some other car insurance providers offering lower costs. As long as we know that the rate is still reasonable and not the most expensive car insurance available in the market, we always think of the service and we always end up with AAMI.
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Vicky T, Darwin
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Pros: Great rates for vehicles than RACV and the prices a lot cheaper than RACV.Friendly service and reliable.
Cons: None that i have experienced. They have been professional and act on queries promptly.
Overall Rating: 4(out of 5)
I chose AAMI for insurance on my car as they were able to save me a whopping $300 on my insurance
premiums per year! This did not compromise the service at all. I
received the same cover but paid much less than what I previously have.
A few years ago, I made a claim and during this time they were able to
promtly organise repairs and act quickly to make sure i wasn't
inconvenienced. They made the experience an easy one. AAMI is the best
and I wouldn't choose any other car insurer.
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Debbie S, Melbourne
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Pros: Full comprehensive insurance, flexible payment options, retain rating if not at fault
Cons: Not available for under 25, high access for expensive car
Overall Rating: 4(out of 5)
I’m quite happy with AAMI because If the accident is not my fault, I
still retain my rating. I can have that twice a year for accidents that
are not my fault. They also provide an easy to pay option so you can
pay it off monthly rather than all in one hit . They wouldn’t have done
the deal if I was under 25 as my car is pretty damn expensive and the excess is pretty high on it
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GIO
General Ltd is a wholly owned subsidiary of Suncorp-Metway Ltd., one of
Australia's top 25 companies. The Suncorp Group includes Australia's
fourth largest general insurance group and sixth largest bank. It has total assets of over $48 billion and around $12 billion funds under management.
With over 4.2 million customers, the Group's main businesses are banking, insurance, investment and superannuation products with a focus on retail consumers and small to medium size businesses.
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| Melbourne |
Pros:
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Will be added shortly
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Allianz Australia Limited is a wholly owned subsidiary of Allianz SE, one of the world's largest insurance and financial service providers and offers a wide range of insurance and risk management products and services. These include:
- Personal insurance such as home & contents, motor, boat, travel and CTP and Life insurance such as Consumer Credit, Lifestyle Protection and Term Life
- Industrial and Commercial insurance e.g. farms, businesses, transport, trades and services
- Corporate insurance e.g. marine, construction, liability, professional indemnity, property, transport and machinery
- Public and Products Liability
- Workers’ Compensation
- Loss Control and Risk Management strategies
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| Melbourne |
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NRMA started life in 1925, as a motor vehicle insurer in New South Wales and the Australian Capital Territory.
Today, as part of Insurance Australia Group (IAG), our group now operates in every Australian state and territory.
IAG owns some of the region's most respected insurance brands including NRMA Insurance, SGIO, SGIC, CGU and Swann Insurance in Australia and State Insurance, and NZI in New Zealand.
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| Melbourne |
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Will be added shortly
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Suncorp is Australia's third largest general insurance group. The general insurance business includes personal insurance products such as home and contents and personal effects cover, motor and boat, compulsory third party insurance, workers compensation and a range of commercial insurance products tailored to the small to medium business market such as property, marine, rural and liability.
Suncorp acquired AMP/GIO General Insurance in 2001 and AMP Ltd's 50 percent shareholdings in motor club insurance
joint ventures in RACQ (Queensland) and RAA (South Australia). Both of
these joint ventures hold substantial market shares in their respective
states. This business runs independently and in competition with
Suncorp's existing general insurance business. Suncorp now serves more than 8 million general insurance customers throughout Australia and New Zealand.
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| Melbourne |
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CGU is one of Australia's largest intermediary-based general insurers.
We offer a wide range of commercial, rural and personal insurance products for individuals, families and large multi-national corporations.
We've been protecting the Australian way of life for over 140 years and
have a proud tradition of supporting people through difficult times.
Today, CGU is part of Insurance Australia Group - Australasia's leading general insurance group.
We work in partnership with a network of over 1000 insurance brokers and authorised representatives, ensuring all Australians have personalised access to our products and services.
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| Melbourne |
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Will be added shortly
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Just Car Insurance
has been looking after young drivers and drivers of modified cars for
more than 10 years and understands the special needs of its customers
providing insurance
Established in 1995, Just Car Insurance provides comprehensive car insurance, third party property damage insurance, and third party property damage insurance plus fire and theft cover. Just Car Insurance is an authorised representative of, and fully underwritten by, AAMI.
products and services that specially suit their needs.
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| Melbourne |
Pros: One of the cheapest insurance premiums, willing to insure younger drivers and more exotic cars that other major insurance companies are not willing to insure. Very quick response times for accident investigations and approvals.
Cons: In the event of a car accident the customer support telephone line does not operate past 6pm or during the weekends.
Overall Rating: 3.5 out of 5
I went with Just Car insurance because they were cheapest and were the only ones willing to insure a 23 year old for a new convertible sports car. I was very pleasantly surprised to find out that their insurance premiums for my luxury convertible sports car was so cheap.
When I had an accident late one Saturday night, I was not pleased to
find that they did not offer after-hours customer support. I was left
literally stranded at the side of the road. I had to call RACV to get
assistance. Thankfully my experience with repairing my car was much more pleasant. Just Car’s investigated and repaired my car in a very quick timeframe and before I knew it I was back in the driver’s seat of my convertible.
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Shannons was the brainchild of the late Robert Shannon who created an insurance business in the early seventies run by enthusiasts, for enthusiasts. Its insurance
product is specially tailored to individual needs and relies on direct
contact with clients rather than through other agents or brokers.
Today Shannons has offices in all state capitals, the ACT and Northern
Territory. Across Australia Shannons is the first choice of motoring
enthusiasts when it comes to insuring their special cars, motorcycles
and homes, as well as the day to day cars of owners.
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| Melbourne |
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Will be added shortly
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The
Royal Automobile Club of Victoria (RACV) Ltd is a modern, progressive,
successful, mutual. An unlisted public company, RACV was
incorporated in 1901.
RACV offers a range of insurance cover to suit all sorts of needs - from comprehensive insurance to basic third party.
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| Melbourne |
Pros: Roadside assistance and good support on the telephone
Cons: None
Overall Rating: 5 out of 5
I’m very happy with RACV as they provide roadside assistance which I
find important. I’m also rating 1 with them and that makes me happy.
Plus they provide good support on the telephone. I’ve heard
stories of bad insurance companies but I haven’t experienced anything like that myself.
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Pros: None
Cons: Investigated claim too much, delays in getting work done, and high premiums
Overall Rating: 3 out of 5
I don’t really like anything about RACV. I had to make a claim through
them recently and they were assholes in getting the claim to go
through. They investigated the claim too much while I wanted my claim
processed quickly. There were also delays in getting the work done. Too
make it worse, my premium is probably too high for the car I own anyway. Not happy with them.
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Max P, Melbourne
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Pros: Insure over the phone, simple to use, known name
Cons: Took long time to fix my battery
Overall Rating: 4.5 out of 5
I came to RACV car insurance because my accountant told me to talk to them. I called them up and asked them for a rate on my car and they gave me a much cheaper rate than the one I was paying with brokers. I was not happy with the previous insurance
that was arranged through a broker as it was too expensive and RACV
made me an offer that was $2000 cheaper. Cons? When I changed the
battery for my car, it took a long time for the RACV man to come.
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Danny S, Melbourne
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Pros: Price, quality, discount
Cons: None
Overall Rating: 4.5 out of 5
I’ve been relatively happy with RACV … they gave me a good price on my car insurance. I haven’t been with other insurance companies before. However the interesting thing is that when I changed my insurance from where I live in Melbourne to where I live in the country and it was almost half the price I was paying .
I’ve reasonably happy with them… my home loan insurance is with them… I’ve got my business insurance with them and because of this I get a multiple policy discount.
I don't have any problems with them at the moment, otherwise I wouldn’t use them
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All images, icons and descriptions of the companies are used only for
refference purpuses and remain the properties of thier respective
companies
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| This insurance is arranged by A&G Insurance Services Pty Ltd (trading as Budget Direct) (ABN 61 003 617 909, AFSL 241 411) on behalf of the insurer, Auto & General Insurance Company Limited (ABN 42 111 5 86 353). Because we don’t know your financial needs, we can’t advise if this insurance will suit you. You should consider your needs and read the PDS before making a decision to buy insurance. To view or download a copy of our FSG and PDS visit our website. Carinsurance not available in NT. If you purchase an insurance
policy from Budget Direct, the owner or operator of the website upon
which this advertisement was placed will be paid a fee for referring
you to Budget Direct of $18.00 to $62.50 per policy, excluding GST and
government charges. This advertisement is placed by A&G Insurance Services Ltd. |
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